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Personal bankers help individual clients meet their banking needs by providing sound advice and suggesting the most appropriate financial services, serving as the face and the sales arm of the institution. To best serve their customers, personal bankers offer and suggest new accounts such as checking and savings accounts, auto loans and mortgages. Commonly referred to as securities, commodities and financial services sales agents, personal bankers may also provide insurance and investment products, or refer customers to agents within the institution who can assist them with additional financial products.



Interviews for personal banking positions typically focus on responsibilities and essential skills necessary for the position, such as financial knowledge and strong customer service skills. Most personal banking positions are not considered entry level, although some entry-level positions are available, so interviewees should be prepared to describe any relevant education or experience in customer service, sales, finance or banking in great detail. The interview is often the most stressful aspect of searching for a job, so preparation is key. The following are a few questions likely to come up during a job interview for a personal banking position.


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“How Do You Choose the Particular Products to Suggest to Clients?”

This is one of the most common interview questions for personal bankers, and to answer it properly, you must have a convincing knowledge of the bank’s products and their benefits, uses and returns. Personal bankers have great influence on their clients, and the position's responsibilities are equal parts customer service and sales.